EverHealth - Lead Forward Deployed Engineer (Remote, US)

Role overview Build and deploy AI agents that help healthcare revenue cycle management (RCM) teams handle billing work more efficiently. You will work directly with billers and operations leaders to identify high-impact tasks, turn them into practical solutions, and connect agents to the systems and channels staff use. The role combines hands-on engineering, stakeholder discovery, and measurement of operational results.

Responsibilities - Observe RCM workflows and lead discovery with billing and operations teams to define problems, delivery plans, and success measures. - Build agents for work such as accounts receivable follow-up, denial management, and claim rejection handling on a shared automation platform. - Connect agents to APIs, clearinghouse and payer portals, and phone workflows using browser or voice automation where appropriate. - Add safeguards such as least-privilege access, managed credentials, action audit trails, human approval gates, and compliant portal and call practices. - Establish evaluation and monitoring so teams can assess agent quality and compare outcomes with human work. - Pilot solutions with users, iterate on feedback, and help transfer proven approaches into core products; contribute to the emerging program playbook and mentor future team members.

Requirements - Strong software engineering experience building and deploying production automation or AI-enabled systems. - Ability to work directly with non-technical stakeholders, clarify ambiguous needs, and deliver prototypes quickly. - Experience designing reliable integrations across APIs and web-based business tools. - Sound judgment around security, auditability, human oversight, and operational reliability. - Eligible to work in the United States without sponsorship.

Nice to have - Experience with agent runtimes, orchestration, evaluation, and human-in-the-loop workflows. - Voice agents for outbound calls or browser and computer-use agents for web portals. - Healthcare billing or RCM familiarity, including claims, EDI 837/835, eligibility, denials, accounts receivable, and HIPAA.

Benefits and work setup - Remote across the United States; Chicago-area employees meet in person one or two days per week. Some business travel may be required, with optional periodic visits to operations sites. - Health and wellness coverage, an annual wellness stipend, professional development, a 401(k) match of up to 4% with immediate vesting, flexible time off, and an employee stock purchase program. - Target base compensation: $170,000–$200,000 per year in most U.S. locations, with final offers varying by location and experience.