Junior Technical Support Engineer

Role overview

Help customers investigate and resolve technical problems with business software in an early-career support role. You will manage incoming requests from first review through resolution or escalation, explaining progress clearly while building product and troubleshooting knowledge with guidance from peers and technical teams.

Responsibilities

- Respond to customer issues through support tickets, phone, and other available channels. - Investigate requests, ask focused questions, assess impact, and gather evidence about possible causes. - Reproduce and troubleshoot application, configuration, browser, network, or environment issues using logs, documentation, tools, and test environments. - Keep customers informed and explain findings, recommended steps, and resolutions in accessible language. - Maintain accurate ticket histories and prioritize multiple cases by severity, urgency, and customer impact. - Escalate complex problems with clear investigation notes and collaborate with peers, mentors, engineering, and other teams.

Requirements

The available source describes this as a junior, early-career opportunity for someone who enjoys solving problems, helping customers, and learning technology. It does not provide a complete list of specific qualifications, so further required skills or credentials cannot be confirmed from the available details.

Benefits and work setup

The role is home-based and open to candidates located anywhere in Canada.