Infrastructure Engineer- NICE CXone

Role overview An infrastructure engineering role focused on the NICE CXone contact center platform, delivered remotely within the United States as a full-time, indefinite assignment within a client delivery organization. The position sits inside an information technology function and is classified as exempt.

Responsibilities - Design, build, and maintain infrastructure supporting a NICE CXone contact center environment for client engagements - Operate as part of a client delivery team, partnering with consultants, developers, and operations colleagues to keep the platform stable and performant - Support the administration, configuration, and ongoing reliability of the underlying infrastructure - Participate in delivery work that may span multiple client environments over time - Contribute to infrastructure engineering practice standards within the team

Requirements - Background in infrastructure engineering, with hands-on experience relevant to enterprise contact center or telephony platforms - Comfort working in a client delivery model, including remote collaboration across distributed teams - Eligibility to work in the United States on a full-time, indefinite basis - Ability to operate as an exempt employee within an information technology function

Benefits and work setup - Remote position based in the United States - Full-time, indefinite employment classification - Exempt status, aligned with salaried client delivery work