Remote Customer Service Associate, Temporary

Role overview A temporary, full-time remote customer service role supporting students, faculty, and staff at higher education and K-12 institutions. Associates handle a high volume of inbound calls and chats using Amazon Connect while following defined call flows to resolve issues. This is a mission-driven opportunity to build experience in cloud-based contact center technology over a short-term engagement.

Responsibilities - Manage a high volume of inbound voice calls in a fast-paced call center environment while juggling multiple tasks. - Resolve customer issues using Amazon Connect and Connect Assistant, adhering to established call flows. - Deliver empathetic, patient, and clear communication across voice and chat channels. - Accurately document interactions and handle follow-ups. - Collaborate with teammates and escalate complex issues as needed, while working assigned shifts including weekends and holidays. - Participate in a 3-day training program plus ongoing coaching and continuous improvement activities.

Requirements - Clear, professional communication skills, with empathy, active listening, and patience in every interaction. - Comfort working in a fast-paced, changing environment while staying organized and detail-oriented. - Ability to follow structured workflows and procedures consistently. - High school diploma or equivalent, at least 18 years old, and full-time availability of 40 hours per week. - Must be available on Mondays and comfortable with an 8–12 week temporary assignment (potentially as short as 4 weeks). - Quiet, distraction-free home workspace with cable, fiber, or DSL internet (30 Mbps down, 15 Mbps up, 100 ms ping or less), and proficiency with browsers such as Chrome, Firefox, or Safari. - Professional English fluency at CERF C1 or higher. - Residency in an approved U.S. state, ability to pass CLEAR identity verification, and enrollment in MFA via Okta with Microsoft Authenticator.

Nice to have - Interest in building skills for future opportunities in technology, support, education, or customer experience.

Benefits and work setup - Hourly rate of $12.50. - Paid training and ongoing coaching, plus hands-on experience with cloud-based support tools. - Temporary full-time role; does not qualify for health benefits. - Fully remote with a quiet home workspace and reliable wired or stable WiFi connection.