Senior Site Reliability Engineer (DevOps)

Role overview Own reliability and operational improvements for enterprise SaaS production environments as a senior site reliability engineer. You’ll build and maintain cloud infrastructure, delivery pipelines, and observability, while working with software teams to prepare releases and respond to incidents. The position is remote in Costa Rica, Peru, Colombia, or Bolivia and includes a bi-weekly on-call rotation.

Responsibilities - Monitor production systems and respond to incidents during scheduled on-call coverage. - Investigate root causes and implement durable fixes to prevent repeat failures. - Provision and manage AWS infrastructure with Terraform. - Design and maintain CI/CD pipelines, deployment automation, and operational tooling. - Improve monitoring, dashboards, alerting, and observability using Datadog or a comparable platform. - Coordinate with engineering teams on production readiness, deployments, security remediation, runbooks, and reliability improvements.

Requirements - Professional experience in SRE, DevOps, cloud operations, platform engineering, or systems engineering. - Background supporting enterprise SaaS applications in production. - Hands-on AWS experience, including services such as EC2, VPC, IAM, RDS, ECS, and S3. - Infrastructure-as-code experience with Terraform and CI/CD experience with GitHub Actions, Jenkins, GitLab CI/CD, or similar tools. - Experience with Docker, Kubernetes, and observability platforms such as Datadog. - Python and/or Bash scripting skills, production on-call experience, strong troubleshooting ability, and excellent English communication.

Nice to have - Experience defining and using SLIs, SLOs, or error budgets, and building tools to reduce operational toil. - Background with multi-region AWS environments, operational excellence initiatives, or AWS cost optimization. - Experience at a high-growth B2B SaaS company.