Remote job
Client Support Representative (REMOTE)
Job details
About this role
Role overview
This remote Client Support Representative role supports revenue cycle operations within a healthcare-focused organization. The position centers on retrieving and processing medical documentation, assisting with reconciliation compilation, and resolving prebill work queues. It functions as operational support that partners with a Client Delivery team rather than engaging with clients directly.
Responsibilities
- Retrieve medical documentation from client systems, including implant invoices, UB-04 forms, Explanations of Benefits, and medical record components - Submit and track document request lists on a regular cadence to ensure timely receipt of claim documentation - Scan, upload, and store medical records and protected health information following internal data handling standards - Compile client reconciliations by gathering data from client systems and internal platforms for review - Resolve open items by researching closed and returned claims, posting adjustments, and entering refund or payment research requests - Support prebill work queue resolution for assigned clients, maintaining performance within established KPI standards - Escalate client-impacting issues, report workflow gaps, and document activity in real time across internal systems - Follow established standard operating procedures and contribute feedback on process improvement opportunities
Requirements
- High School Diploma or GED required - 1+ years of experience in healthcare operations, revenue cycle, or document management preferred - Familiarity with medical claims documentation and payer or provider data processes preferred - Strong computer proficiency, including MS Office (Word, Excel, Outlook) - Ability to handle large volumes of work with close attention to detail in a fast-paced environment - Demonstrated ability to work under limited supervision, manage multiple tasks, and prioritize within time constraints
Nice to have
- Equivalent combination of education and experience will be considered - Willingness to learn and adapt in a dynamic, evolving operational environment