Enterprise Solutions Engineer - Mexico

Role overview Join a fast-growing AI voice technology company as a Solutions Engineer focused on the Mexican market. This customer-facing technical role partners with sales to scale voice AI solutions across enterprise accounts through hands-on architecture, demos, and enablement. You will work remotely from Mexico while traveling regularly for in-person customer engagements.

Responsibilities - Partner with account executives to strengthen the technical side of enterprise deals and solution design - Collaborate directly with customer engineering teams to scope, prototype, and integrate voice AI solutions into existing systems - Design and deliver compelling technical demonstrations that showcase platform value to varied audiences - Produce technical enablement content that lifts the broader sales team's fluency and effectiveness - Build self-service tooling, integrations, and documentation so customers can implement independently - Spot common integration needs and partner with product teams to turn them into standardized platform capabilities

Requirements - Demonstrable passion for AI and voice technology, with a strong technical foundation for architecting customer integrations - Genuine enjoyment of direct customer work, including iterating on solutions and providing tailored technical support - Knack for recognizing repeatable patterns that can be standardized and scaled across many customers - Strong empathy for customers, sales teams, and product teams, with adaptable communication skills - Proficiency in Python and a solid grasp of software development, software architecture, and common integration patterns - Prior customer-facing experience (professional, student organization, or side project) with interest in close technical collaboration - Full professional fluency in both English and Spanish, plus deep understanding of regional and cultural context - Based in Mexico, ideally Mexico City; remote-first with regular travel for customer onsites

Benefits and work setup - Remote-first role executed from Mexico with a preference for Mexico City candidates - Regular travel for in-person customer engagements - Annual discretionary learning and development stipend for professional growth - Annual discretionary social travel allowance to meet colleagues in person - Annual company-wide offsite bringing the entire team together in a new location - Monthly co-working stipend for those not located near a major hub