Job details
About this role
Role overview
This role focuses on driving adoption and measurable value from an AI voice and audio platform across enterprise customers throughout Central and Eastern Europe. It combines hands-on technical onboarding with commercial ownership of a defined account book, spanning speech models, creative tooling, and conversational agent products. The position is the first dedicated Customer Success hire for the region, so it suits someone energized by building rather than simply executing an established playbook.
Responsibilities
- Partner directly with enterprise customers in CEE to roll out multi-product use cases across web, mobile, and backend environments. - Design and run onboarding and enablement programs that translate platform capabilities into deployed production solutions. - Analyze product usage and performance signals to surface friction, unblock adoption, and document realized customer outcomes. - Own commercial targets across a portfolio of accounts, measured through Net Revenue Retention and New Product Expansion. - Identify, qualify, and close upsell, cross-sell, and renewal opportunities, partnering with Sales, Engineering, and CS leadership. - Champion sustained multi-product adoption and feed customer insight back into product and go-to-market strategy.
Requirements
- Seven or more years of Customer Success or Account Management experience supporting complex B2B SaaS, developer tools, or AI/ML products in the CEE region. - Demonstrated commercial track record, including ownership of a revenue quota and experience closing cross-sell and renewal deals. - Strong understanding of the CEE market landscape, including cultural and business nuances across the region. - Hands-on familiarity with building and deploying AI agents. - Working knowledge of API integrations and comfort navigating SDKs. - Excellent problem-solving, technical, and analytical skills, paired with strong communication and relationship-building ability at all organizational levels. - Fluent in Polish and English, with a proactive builder mindset oriented toward identifying problems and applying AI tools to solve them.
Nice to have
- Prior experience as an early-stage or founding regional hire, comfortable creating processes where none exist. - Background working alongside engineering and product teams in fast-moving AI environments.
Benefits and work setup
- Annual discretionary stipend for professional development and learning. - Annual discretionary stipend for social travel and in-person meetups with colleagues. - Company-wide offsite each year, historically held in European locations such as Croatia and Italy. - Monthly co-working stipend for those based outside primary hub cities. - Remote-first culture that prioritizes talent over location, with an emphasis on rapid experimentation, AI-first workflows, and impact over job titles.