Head of Design

Role overview

A healthcare technology company serving independent primary care practices is hiring a senior design leader to own product experience vision across a complex clinical platform. The role blends strategic and hands-on work: shaping design direction, building organizational capability, and embedding AI-native ways of working that improve both speed and quality. The position sits within the product development organization and partners closely with product, engineering, and executive leadership.

Responsibilities

- Define a clear, coherent experience vision for the product, grounded in clinical realities and the day-to-day needs of care teams - Hire, coach, and develop a strong design team; establish roles, rhythms, and growth paths that build durable organizational capability - Translate company strategy into a focused experience strategy and roadmap in partnership with product and engineering leaders - Raise standards across research, service design, interaction, visual, content, accessibility, and customer enablement - Build an AI-native design model that integrates designers, intelligent tooling, and cross-functional collaboration for higher-quality output at greater speed - Strengthen design systems, documentation, and review practices that protect velocity while ensuring design intent survives implementation

Requirements

- Significant experience leading product design in complex, multi-surface, or regulated domains such as healthcare, health technology, or enterprise SaaS - Demonstrated track record of building, scaling, or strengthening a design organization, including hiring and talent development - Strong product judgment that connects design decisions to customer outcomes, business strategy, and technical constraints - Deep fluency across the UX stack: research, service design, information architecture, interaction, visual, systems, and operations - Proven ability to influence decisions beyond the design function and partner effectively with product and engineering leaders - Comfort operating in ambiguity, creating structure where needed, and communicating design rationale clearly to executives, cross-functional partners, and designers at every level

Benefits and work setup

- Base compensation of $200,000-$260,000 plus variable component - Reports to the Chief Product Officer, with title and scope calibrated to the candidate's experience and demonstrated impact - Equal opportunity employer committed to building and maintaining a diverse and inclusive workforce