Remote | Reservations & Guest Support Specialist

Role overview

This remote role supports reservation coordination and guest communications from request through confirmation and follow-up. The work combines customer service with administrative organization, requiring accurate records, timely updates, and a dependable approach to helping guests and internal teams.

Responsibilities

- Process reservation requests, confirmations, changes, and scheduling updates. - Respond professionally to guest questions through email, phone, and messaging platforms. - Keep calendars, service records, and related documentation accurate and current. - Track deadlines and follow up so changes and confirmations are completed on time. - Provide general assistance that contributes to a smooth guest experience. - Follow established procedures, quality standards, and daily coordination workflows.

Requirements

- Strong written and verbal customer-service communication skills. - Excellent organization and attention to detail. - Ability to manage multiple tasks independently in a remote setting. - Basic computer skills and willingness to learn new systems. - Professional, reliable, and responsive work habits.

Nice to have

- Experience in reservations, hospitality, guest services, customer support, or administration is helpful but not required.

Benefits and work setup

- Fully remote position serving the United States. - Flexible scheduling may be available. - Training and ongoing guidance are provided. - Structured processes and clear expectations support day-to-day work.