Online Reservations & Guest Support Specialist – Entry Level

Role overview Provide client-facing and administrative support for reservations, scheduling, and guest questions. You will help keep requests moving accurately from inquiry through confirmation or update, while delivering clear, timely service in a remote setting.

Responsibilities - Handle reservation requests, confirmations, and scheduling changes. - Respond to guest inquiries by email, phone, and messaging. - Keep calendars, records, and service documentation accurate and current. - Track timelines so changes and confirmations are processed correctly. - Follow established workflows and quality standards, and coordinate with colleagues on daily operations.

Requirements - Strong customer service and communication skills. - Good organization and attention to detail, including the ability to manage multiple tasks. - Basic computer skills and willingness to learn new systems. - Professional, reliable, and responsive approach to work. - Ability to work independently in a remote environment.

Nice to have Experience in reservations, guest services, hospitality, customer support, or administration is helpful, but is not required.

Benefits and work setup The role is fully remote in the United States. Flexible scheduling may be available, and training and ongoing guidance are provided. The work uses established processes and offers an opportunity to develop coordination and guest-support skills.