Fully Remote | Travel Customer Support | Training Provided

Role overview

A fully remote customer support role centered on helping clients plan and book vacations. The position assists with researching trip options, coordinating reservations, and handling general travel inquiries across flights, hotels, cruises, and packaged itineraries. It is structured as an entry point into the travel industry, so full training and ongoing guidance are provided rather than prior sector experience being required.

Responsibilities

- Respond to inbound client questions about destinations, vacation options, and general travel details - Provide booking support for flights, hotels, cruises, and multi-component vacation packages - Maintain clear, timely communication with travelers before, during, and after their trips - Review each reservation for accuracy, completeness, and alignment with the client's request - Keep client records, notes, and supporting documentation organized in internal systems - Deliver consistently professional, service-oriented interactions across every touchpoint

Requirements

- Strong written and verbal communication skills - Comfort navigating online systems, digital tools, and travel booking platforms - Detail-oriented mindset with reliable organizational habits - Self-motivated approach and ability to work independently from a home setup - Prior customer service experience is helpful but not required

Benefits and work setup

- Structured onboarding and step-by-step training program - Access to travel booking tools and supplier resources needed to serve clients - Fully remote, flexible work arrangement - Supportive team culture with collaborative peers - Compensation listed at $50,000 - $65,000 a year

Who it suits

- People seeking their first role in the travel industry - Career changers exploring a service-oriented, remote-friendly field - Professionals returning to the workforce after a break - Candidates who want a remote position focused on helping clients plan memorable trips