Customer Support | Travel | Remote

Role overview

A fully remote customer support role within the travel industry, helping clients with vacation, cruise, resort, and adventure bookings. The position centers on responsive service across email, phone, and chat, ensuring smooth experiences before and after booking.

Responsibilities

- Respond to customer inquiries via email, phone, and chat in a timely and professional manner - Provide accurate information about travel bookings, itineraries, and policies - Troubleshoot common client issues and escalate complex matters when appropriate - Maintain up-to-date knowledge of supplier systems, policies, and procedures - Follow up with clients to confirm satisfaction and support post-booking needs - Log all interactions accurately within internal systems while maintaining a professional, empathetic tone

Requirements

- Strong written and verbal communication skills with the ability to work independently - Comfort using online tools, booking portals, and CRM platforms - Reliable, quiet home workspace suited to remote customer support - Must be 18+ and authorized to work in the United States - Prior customer service or travel industry experience is a plus, but not required - Genuine passion for helping others and delivering excellent service

Benefits and work setup

- Remote position based in the USA with flexible part-time or full-time scheduling - Full training and ongoing mentorship provided - Optional travel agent certification for those interested - Travel discounts and perks for personal use - Supportive online community and tools to help you succeed day to day - Compensation: $40,000 - $65,000 a year