Senior Retrieval Operations Analyst

Role overview This senior operations analyst role sits at the intersection of healthcare data retrieval, process optimization, and cross-functional coordination. The position owns inventory health for assigned retrieval groups, drives operational performance reviews, and translates data into leadership-ready insights. It is well suited to an analytically strong operator who enjoys influencing without direct authority and improving how complex healthcare workflows run.

Responsibilities - Serve as the inventory management lead for assigned retrieval groups, partnering with operations, client success, provider, product, and technology teams to manage inventory health, project pacing, and yield. - Lead operational performance reviews by identifying risks, running root cause analysis, building recovery plans, and driving corrective actions to resolution. - Coordinate and guide regional operations analysts, setting daily priorities, delegating work, and managing tickets for consistent execution. - Develop dashboards, reports, and trend analyses that surface operational insights and support leadership decision-making. - Facilitate cross-functional governance, including reviews, escalations, action item tracking, and alignment with client success on priorities. - Drive continuous improvement by contributing to playbooks, business control metrics, operational triggers, and the inventory management framework.

Requirements - Bachelor's degree in business administration, operations management, or a related field. - Two to four years of experience in operations analysis or a closely related role. - Proficiency with data analysis tools such as Microsoft Excel and SQL, plus familiarity with project management principles. - Strong grasp of operational metrics, performance measurement, and the ability to interpret complex data into actionable insights. - Excellent organizational and communication skills, with the ability to present clearly to stakeholders at every level. - Demonstrated ability to lead cross-functional discussions, influence without authority, and follow issues through to resolution while coaching and mentoring teammates.

Benefits and work setup - Estimated total cash compensation range of $79,000 to $92,000 USD, with final offers reflecting level, skills, experience, and location. - Mission-driven environment focused on making health data secure, accessible, and actionable across providers, plans, researchers, and life sciences organizations. - Equal opportunity employer committed to a workplace free from discrimination, with reasonable accommodations available for candidates with disabilities.