IT Operations & Security Lead

Role overview

Own day-to-day IT operations while supporting security controls and audit readiness for a distributed organization. This hands-on role spans employee devices, accounts, software administration, user support, and compliance evidence, partnering with security leadership to keep systems reliable and demonstrate that controls are working.

Responsibilities

- Manage the employee device lifecycle, including purchasing, setup, onboarding and offboarding, inventory, and retirement. - Administer Google Workspace and other SaaS tools, user accounts, permissions, and access controls. - Manage endpoint settings through mobile device management, including patching, encryption, and configuration standards. - Provide responsive helpdesk support and create self-service guides and operating procedures. - Coordinate IT vendors, licenses, and budgets, and flag renewal or cost decisions in advance. - Maintain organized audit evidence, support cybersecurity assessments, help reduce vulnerabilities, and assist with incident triage, escalation, and documentation.

Requirements

- 5+ years in IT operations or systems administration, including at least 2 years owning IT for an organization or office. - Direct experience supporting a SOC 2 audit or comparable framework, including evidence collection and control operation. - Working knowledge of Windows and macOS, identity and access management, endpoint management, and SaaS administration; Linux is preferred. - Clear, patient communication with colleagues who are not technical. - Good judgment in prioritizing competing support and compliance needs, and experience documenting processes. - Interest in applying automation and AI tools to improve security monitoring, third-party risk work, or incident response.

Nice to have

Experience with GRC software, security or administration certifications, HRIS-to-identity provisioning integrations, or building IT processes in a small or growing organization.

Benefits and work setup

Remote within the United States, with most working hours expected to fall between 8 a.m. and 6 p.m. Eastern Time. Applicants need a U.S.-based permanent address and current authorization to work indefinitely without employer visa sponsorship. The listed salary range is $98,000–$109,000 annually. Benefits include flexible paid time off, shared recharge days, meeting-free days, employer-paid medical, dental, and vision coverage for employees, wellness reimbursement, paid parental leave, annual professional development funding, and a retirement plan with employer match.