Sr. Solutions Architect, Customer Lake

Role overview A senior Solutions Architect position within a specialized global go-to-market team driving an agentic Customer Data Platform built natively on a unified Data Intelligence Platform. The role focuses on guiding strategic customers through complex customer data and marketing initiatives, from initial Customer 360 build-out through full CDP augmentation or replacement, acting as a tier-3 technical escalation point and trusted advisor to CMOs and marketing technology leaders.

Responsibilities - Provide technical leadership on strategic customer engagements covering architectural design, data engineering, identity resolution, audience activation, and agent deployment. - Collaborate with go-to-market leadership and account teams to design and execute high-impact engagement plans that drive adoption across the full CDP journey. - Build technical credibility with CMOs, heads of marketing technology, data engineering leaders, and marketing/analytics teams as a trusted advisor. - Enable customers at scale via workshops, POC execution, and customer-facing collateral demonstrating an embedded, agentic CDP architecture. - Influence the product roadmap by translating field insights into strategic recommendations for Product and Engineering teams. - Act as the tier-3 escalation point for the most complex technical challenges across the product line. - Refine sales qualification and POC intake processes so engagements are well-scoped and minimize friction for R&D. - Mentor and contribute to broader internal and external thought-leadership initiatives.

Requirements - 5+ years in a customer-facing pre-sales or consulting role influencing technical executives and driving customer data and marketing strategy. - 2+ years implementing modern data estate, CDP, and Lakehouse architectures with a focus on data and AI applications. - Hands-on experience designing data and AI applications for marketing and customer engagement, including identity resolution, segmentation, personalization, next-best-action, and agentic AI workflows. - Ability to facilitate and influence executive stakeholders while aligning technology strategy to business value and ROI. - Proficient in AI-assisted programming, debugging, and problem solving using SQL and Python. - Experience collaborating with Global System Integrators and third-party consulting partners on customer data initiatives. - Hands-on experience building solutions in AWS, Azure, or GCP with cloud-native data ingestion, activation, and governance. - Deep experience in customer data and marketing analytics, with broad familiarity across data engineering, data warehousing, or AI/ML.

Nice to have - Background at a data/AI vendor, cloud provider, or technical consulting firm. - Prior experience working on Customer Data Platform, audience activation, or marketing technology products.

Benefits and work setup - Listed pay range of $219,100 to $301,300 USD across zones, with total compensation potentially including annual performance bonus and equity. - Comprehensive benefits package varies by region; details provided during the offer process.