Email Deliverability Specialist

Role overview Help customers improve email delivery and protect sender reputation as part of a technical support function. The work combines hands-on investigation of complex deliverability problems with customer guidance, cross-team collaboration, and improvements to the support program.

Responsibilities - Diagnose customer sending issues, guide cases through resolution, and lead calls when direct discussion is useful. - Review sender configuration and reputation, including authentication, DNS, provider feedback, blocklists, spam traps, and engagement trends. - Partner with engineering on technical investigations and share recurring customer issues with product and engineering teams. - Address acceptable-use concerns and spam complaints through clear conversations, applying current email and privacy requirements. - Coach support and customer success colleagues, and create documentation, training, and guidance that scale deliverability support. - Improve team processes and tools based on patterns observed in customer cases.

Requirements - 2–4 years of email deliverability experience at an email service provider, B2B software company, or marketing automation platform, with exposure to high-volume sending. - Strong knowledge of SPF, DKIM, DMARC, BIMI, SMTP, mail transfer agents, and DNS. - Experience using mailbox-provider data and deliverability monitoring tools; able to turn bounce, engagement, and blocklist signals into practical recommendations. - Working knowledge of email compliance and acceptable-use standards, and confidence discussing noncompliant sending with customers. - Experience improving team processes, documentation, or training. - Strong written and spoken communication, including explaining technical topics and leading customer calls. - Located in the United States or Canada.

Nice to have - Participation in email deliverability communities or experience partnering with customer success teams.

Benefits and work setup - Posted starting salary range: $102,000–$110,000 USD, or local equivalent, adjusted for experience and market conditions; stock options are also included. - Medical, dental, vision, mental health, and supplemental insurance premiums are fully covered for the employee and family. - Includes 16 weeks of paid parental leave, unlimited paid time off, remote-work and wellness stipends, and a professional development budget.