Conversational AI Engineer

Role overview Develop voice and chat assistants that can handle customer conversations in Arabic and connect users to human staff when needed. The role combines dialogue design, speech and response quality, and real-time integrations to support practical customer service scenarios.

Responsibilities - Design dialogue flows and intents for real business use cases. - Tune speech and response quality to make conversations feel natural. - Build reliable escalation paths to human agents. - Integrate assistants with real-time APIs.

Requirements - Experience with NLP or conversational systems. - Familiarity with speech technologies such as speech-to-text and text-to-speech. - Strong Arabic language handling and dialogue-design skills. - Python and real-time API integration experience.