Dedicated Solution Service Engineer (DSSE)

Role overview Provide ongoing technical leadership for customer deployments of network security solutions designed to detect and mitigate distributed denial-of-service threats. You’ll act as a trusted customer resource, helping maintain system performance, resolve complex issues, and connect technical capabilities to operational and business goals.

Responsibilities - Advise customers on system configuration and improvements, and conduct remote reviews plus periodic on-site assessments. - Monitor system health, identify potential issues, and coordinate software updates, patches, and configuration changes. - Lead troubleshooting and root-cause investigations, working with customer teams and internal support and engineering groups. - Manage technical escalations with clear communication, tracking, and follow-through. - Train customer staff and maintain documentation so teams can handle routine maintenance and diagnostics. - Support demonstrations, technical presentations, proof-of-concept work, and sales discussions; identify potential expansion opportunities.

Requirements - Bachelor’s degree in computer science, engineering, or a related technical field. - At least five years in a customer-facing technical position, such as solutions or systems engineering or technical account management. - Experience supporting technical sales or pre-sales through presentations, product advocacy, or sales enablement. - Strong grounding in network security, infrastructure, and systems integration. - Strong troubleshooting and analytical skills, with clear communication across technical and non-technical teams. - Willingness to travel for customer visits and ability to deliver work within professional services guidelines.

Nice to have - Experience with DDoS mitigation or comparable security solutions. - Networking or cybersecurity certifications. - Background in post-sales or customer success engineering.

Benefits and work setup Remote work with periodic customer-site travel. Listed benefits include a pension scheme, life and medical insurance, enhanced parental leave, and annual and birthday leave depending on location. Compensation is described as competitive.