Remote job
Technical Integration Specialist (AMER)
Job details
About this role
Role overview
Help e-commerce customers connect their websites and mobile apps to a search and product discovery platform. This customer-facing technical support role combines integration guidance, troubleshooting, catalog configuration, and clear communication with customers and internal teams.
Responsibilities
- Learn each customer’s technical needs and guide them through onboarding and integration. - Explain how to work with REST APIs and available software libraries. - Investigate integration problems with customers and customer success colleagues, helping identify practical fixes. - Assist with product catalog uploads and configuration, including facets, searchable fields, sort order, and result retrieval. - Respond to technical questions and connect customers with the appropriate internal specialists. - Document recurring problems and resolutions, and improve onboarding guidance and integration documentation.
Requirements
- Previous experience in customer support or technical support. - Knowledge of REST web services, APIs, and sound integration practices. - Strong problem-solving skills, attention to detail, and a proactive approach to resolving issues. - Excellent interpersonal and communication skills, including the ability to explain technical topics to non-technical people. - Availability to support customers and teammates from 5 a.m. to 1 p.m. UTC (9 a.m. to 5 p.m. Armenia time).
Nice to have
- Familiarity with JSON or CSV and basic search or indexing concepts. - Experience with browser developer tools, API clients, or log-based debugging. - Understanding of A/B testing, client-side and server-side contexts, HTTP, and network request routing. - Familiarity with JavaScript applications, open source libraries, and integration patterns.
Benefits and work setup
The team is fully remote, with regular in-person offsites. The listing also mentions flexible vacation, a home office stipend, a provided laptop, an annual training and development budget, and parental leave for eligible employees. It includes conflicting salary ranges, so compensation is not summarized here.