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Integration Engineer (French Speaker)
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About this role
Role overview Help ecommerce businesses connect their websites and mobile apps to a product search and discovery platform. This is a customer-facing technical support role focused on onboarding, integration guidance, troubleshooting, and product catalog configuration, working closely with customer success and other technical teams. French is part of the role, as indicated by the position title.
Responsibilities - Learn each customer’s integration needs and guide them through onboarding. - Explain how to use platform APIs and open-source libraries in customer implementations. - Investigate integration problems and help customers resolve them with internal support teams. - Help configure product catalogs, including data uploads, facets, search settings, sort order, and result retrieval. - Respond to technical questions with clear, timely explanations suited to different audiences. - Record recurring issues and solutions, and improve onboarding materials and integration documentation.
Requirements - Previous experience in customer or technical support. - Working knowledge of REST services, APIs, and integration practices. - Strong written and verbal communication, including the ability to explain technical topics to nontechnical people. - Careful attention to detail and a customer-focused approach. - Proactive problem-solving skills.
Nice to have - Familiarity with JSON or CSV, search and indexing concepts, browser developer tools, API clients, or logs. - Understanding of A/B testing, client-side and server-side contexts, HTTP, or request routing. - Exposure to JavaScript web applications, open-source libraries, or common integration patterns.
Benefits and work setup - Fully remote work, regular team gatherings, a home-office stipend, and company-provided Apple laptop. - Unlimited vacation, with at least three weeks off encouraged each year. - Annual training and development budget, and qualifying parental leave. - Base salary of $70,000–$90,000 USD, depending on skills, experience, and interview results.