Remote job
Integration Engineer (AMER)
Job details
About this role
Role overview
Support e-commerce customers as they connect websites and mobile applications to a search and product discovery platform. The work focuses on understanding integration needs, resolving technical issues, helping configure product catalogs, and making the onboarding process clearer for customers.
Responsibilities
- Work with customers to understand their technical requirements and help them complete integrations. - Provide guidance on REST APIs and software libraries used in integrations. - Troubleshoot technical challenges alongside customer success colleagues. - Help customers upload product catalog data and configure facets, searchable fields, sort orders, and result retrieval. - Respond to inquiries with clear explanations and coordinate with internal technical specialists when needed. - Record common issues and solutions, and contribute to better integration documentation and onboarding.
Requirements
- Experience in customer support or technical support. - Knowledge of REST-based web services, APIs, and integration best practices. - Strong problem-solving skills, attention to detail, and a proactive approach to issue resolution. - Excellent communication skills, including explaining technical concepts to non-technical audiences. - Availability to support customers and team members from 5 a.m. to 1 p.m. UTC (9 a.m. to 5 p.m. Armenia time).
Nice to have
- Familiarity with JSON or CSV and basic search or indexing concepts. - Experience using browser developer tools, API clients, or logs to investigate issues. - Familiarity with A/B testing, client-side and server-side contexts, HTTP, or network request routing. - Exposure to JavaScript applications, open source libraries, and common integration patterns.
Benefits and work setup
The position is described as fully remote, with regular team offsites. Listed provisions include flexible vacation, a work-from-home stipend, a company laptop, an annual learning and development budget, and parental leave for eligible employees. The source gives inconsistent salary ranges, so no compensation figure is included.