Solutions Manager (ICE)

Role overview Lead technical delivery of healthcare and laboratory software solutions, from understanding customer needs through design, implementation and service handover. The role combines solution architecture and delivery oversight with close collaboration across clinical, laboratory, technical and project teams.

Responsibilities - Gather and analyze customer requirements, then define the functional and technical solution. - Oversee configuration, integrations, reporting, validation, testing and deployment against agreed scope and timelines. - Maintain solution designs, project documentation, training materials and handover records. - Serve as a technical escalation point during delivery and user acceptance testing; coordinate risk and issue management with project managers. - Train customers, support operational readiness and service transition, and capture lessons for improvement. - Contribute technical input to governance, solution reviews, pre-sales work and change requests.

Requirements - Experience delivering healthcare or laboratory software, such as a laboratory information system or electronic patient record. - Familiarity with healthcare interoperability standards such as HL7 or FHIR. - Practical experience with integrations, databases, infrastructure, networking or reporting. - Ability to lead structured project delivery and troubleshoot complex technical issues. - Strong communication and stakeholder management skills across multidisciplinary teams. - Understanding of AI concepts and demonstrated professional use of AI tools to improve work or outcomes.

Nice to have - Knowledge of pathology areas such as blood sciences, transfusion, microbiology or cellular pathology. - Experience with diagnostic informatics products or large-scale healthcare transformation programmes.

Benefits and work setup The role is described as remote, with required travel to an office on the first day for onboarding.