Manager, Integration Services

Role overview Manage a team delivering customer application interfaces and interoperability projects across a portfolio of software products. The role combines staff development and technical oversight with delivery operations, helping teams apply consistent integration practices and resolve complex implementation issues.

Responsibilities - Lead and develop a team of integration professionals, including coaching and performance management. - Oversee interface and interoperability project delivery across customer environments. - Set integration standards, methods, and practices, and guide design, implementation, testing, deployment, and support. - Communicate delivery status, risks, and recommendations to customers and senior stakeholders. - Act as the escalation point for difficult integration issues and improve consistency, quality, and efficiency. - Coordinate with project teams, customers, and leadership; contribute to resource planning, forecasting, and operational metrics. - Encourage use of supported integration capabilities and solutions.

Requirements - Experience managing technical, implementation, or professional services teams, including employee development. - Strong application integration background with HL7, APIs, web services, JSON, and XML. - Experience with integration platforms such as Mirth, Rhapsody, Corepoint, or similar tools. - Background delivering customer-facing software implementations or interoperability projects. - Confidence working with technical teams, project stakeholders, and senior leaders. - Bachelor’s degree in computer science, information systems, healthcare IT, engineering, or a related field.

Nice to have - Healthcare, laboratory, public health, LIS, or interoperability experience. - Experience with resource planning, services delivery metrics, or operations management. - HL7 certification or experience using automation and AI tools to improve delivery.

Benefits and work setup - The listed annual base salary range is $115,000–$145,000; actual pay may vary with location, qualifications, and experience. - Benefits may include health and wellness coverage, retirement and stock incentives, paid leave, parental leave, and tuition assistance. - Work may be remote or office-based. Travel of 25%–50% may be required, including visits to customer sites.