Senior Solutions Engineer

Role overview

A developer tools company is hiring a Senior Solutions Engineer to serve as the primary technical contact for its enterprise customers. The role blends deep technical expertise with customer-facing collaboration, helping large organizations integrate, adopt, and get long-term value from the platform. It is a fully remote position, with candidates in EMEA prioritized, and applicants in the US or Canadian Eastern Time Zone also welcomed.

Responsibilities

- Act as a trusted technical advisor to enterprise clients, guiding them through integration into existing workflows and building durable relationships across technical and business stakeholders. - Diagnose and resolve complex technical issues, designing tailored solutions that address each customer's specific architecture and goals. - Implement and maintain technical integrations for enterprise accounts, including configurations such as SSO, and make updates that support onboarding and ongoing account management. - Help customers adopt and scale use of Storybook across large engineering organizations, partnering with developer experience teams to produce supporting resources. - Collaborate with customer success and sales counterparts to ensure smooth implementation, surface expansion opportunities, and participate in quarterly business reviews and key account calls. - Channel customer feedback to product and engineering teams, helping shape roadmap decisions and improve internal processes that affect the customer experience.

Requirements

- 4+ years in a customer-facing technical role such as Solutions Engineer or Professional Services Engineer; experience in B2B SaaS or developer tools is a plus. - Strong frontend background with working knowledge of modern JavaScript tools and frameworks such as Webpack and React. - Excellent problem-solving skills and the ability to explain complex technical concepts clearly to varied audiences. - Strong interpersonal and communication skills — inquisitive, welcoming, and empathetic, with the ability to build genuine relationships with both technical and non-technical stakeholders. - Highly organized, self-motivated, and dependable, with strong time management and the ability to juggle multiple projects across different accounts. - Comfortable working in a fast-paced, dynamic environment where priorities may shift quickly.

Nice to have

- Hands-on experience with Storybook or similar component-driven development and visual testing tools. - Prior background in B2B SaaS or developer tooling companies serving enterprise customers. - Familiarity with SSO setup and other enterprise integration patterns.

Benefits and work setup

- Fully remote. - Prioritizing candidates located in EMEA; also considering candidates in the US or Canadian Eastern Time Zone. - Salary range: US $120,000 – $175,000 OTE plus equity.