Manager Application Hosting

Role overview

Lead a distributed engineering and platform administration team responsible for dependable, secure application hosting. This is a hands-on management role combining team development, operational ownership, and technical direction across Windows and Linux environments, web hosting, traffic management, and middleware. The manager also serves as an escalation point for complex incidents and helps guide platform design and modernization.

Responsibilities

- Coach and develop engineers and platform administrators; oversee team performance, delivery, and career development. - Own the reliability, availability, security, performance, and scalability of enterprise application hosting services. - Lead incident response, escalations, root cause analysis, and service restoration for production issues. - Guide technical troubleshooting, architecture discussions, design decisions, and platform modernization. - Improve platform reliability through automation, standards, operational controls, and process changes; oversee deployments, upgrades, and infrastructure changes. - Coordinate with infrastructure, engineering, security, and architecture partners, and support vendor and service delivery relationships.

Requirements

- Bachelor’s degree in computer science, information technology, engineering, or a related area, or equivalent work experience. - At least five years in infrastructure or platform engineering, including two or more years leading technical teams. - Extensive experience administering and supporting Windows Server, with strong IIS and application hosting skills. - Experience supporting Linux platforms and applications, plus routing, traffic management, or load balancing technologies. - Demonstrated ability to lead incident response, complex troubleshooting, architecture reviews, and platform design discussions. - Strong communication, stakeholder management, and people leadership skills.

Nice to have

- Experience with F5 load balancers, Kong Gateway, Cloudflare, middleware, or enterprise application hosting. - Exposure to Kubernetes or other container platforms, infrastructure automation, operational tooling, or IT service management practices. - Experience managing distributed teams, platform roadmaps, vendors, or operational budgets.

Benefits and work setup

- Primarily remote, with periodic visits to an office in Eden Prairie, Minnesota. - Benefits include medical, prescription, dental and vision coverage; life and disability insurance; paid leave; parental leave; retirement matching; and an employee stock purchase plan.