Remote job
Solutions Engineer
Job details
About this role
Role overview
A Solutions Engineer role serving as the technical counterpart in sales and onboarding for a software product. The position proves technical fit for a customer's stack and ensures the first deployment succeeds. The work spans pre-sales discovery through implementation handoff, bridging commercial and engineering concerns.
Responsibilities
- Run technical discovery and scope integrations during the sales process - Build proofs of concept using a prospect's real content and workflows - Lead technical onboarding, including knowledge base setup, integrations, and handoff rules - Answer security and architecture questions during evaluation - Convert recurring implementation friction into product and documentation improvements
Requirements
- Three or more years in solutions engineering, implementation, or technical account management - Ability to read API documentation and write enough code to build an integration demo - Strong communication skills with both technical and non-technical stakeholders - Experience owning technical onboarding for a software product - Judgement to tell a prospect when the product is not the right fit
Nice to have
- Experience with ecommerce platforms or help desk software - Background in pre-sales for an API-driven product - Familiarity with LLM application behaviour and its limits