Remote job
Senior Deployment Specialist
Job details
About this role
Role overview
Support station owners through the deployment and activation of networked electric vehicle chargers, from initial setup to reliable operation. This senior specialist role focuses on technical troubleshooting, customer escalations, and coordinating repairs or replacements so charging equipment can connect and remain available.
Responsibilities
- Diagnose and resolve complex activation failures involving cellular service, site conditions, or hardware defects. - Coordinate with field technicians and internal sales and deployment teams to address outstanding installation items. - Escalate persistent equipment issues to engineering and track them through resolution. - Respond to customer questions by phone and email, provide direct phone support during busy periods, and share status updates. - Arrange equipment dispatches, repairs, and parts replacements in line with operational policies. - Record support interactions and equipment work, and contribute to process improvements and rollout projects.
Requirements
- 3–5 years of hands-on experience in technical support, deployment, or field service operations; experience in EV charging or alternative energy is preferred. - Strong troubleshooting skills and familiarity with technical support tools. - Knowledge of cellular connectivity, carrier SIM provisioning, and signal-strength checks. - Clear written and verbal communication, strong organization, and attention to detail. - Ability to analyze complex issues, prioritize competing work, and learn new technical material. - An associate degree or vocational/technical diploma in automotive or electrical technology may count alongside relevant field experience.
Nice to have
Familiarity with commercial AC and DC fast-charging equipment.
Benefits and work setup
Remote in North America. The role offers a stated annual base salary range of $70,380–$95,220, potential annual equity grants, health, dental, and vision coverage, a 401(k), paid time off, parental leave, life and disability insurance, and wellness resources.