Staff Software Engineer (Customer Platform)

Role overview

Provide technical leadership for a customer platform that connects customers, partners, and product teams to shared software services. The role centers on backend systems for entitlements, policies, onboarding, and integrations, with ownership from initial design through rollout and iteration. You’ll also mentor engineers and help turn ambiguous cross-team needs into clear technical plans.

Responsibilities - Design, build, and operate backend services and REST or gRPC APIs using Go. - Own features end to end, partnering with product management and other engineering teams on design, delivery, and iteration. - Serve as a technical point of contact across teams, translating requirements into integration paths and shared standards. - Extend AI-enabled foundations into customer-facing product experiences. - Mentor mid-level and senior engineers, guide technical decisions, and help the team break complex work into clear outcomes. - Contribute to roadmap planning and make practical tradeoffs to deliver iteratively.

Requirements - Production experience with Go. - Strong track record designing, shipping, and operating APIs and backend systems at scale. - Experience coordinating technical standards, integration patterns, and shared infrastructure across engineering teams. - Ability to work independently through ambiguity by identifying a problem, recommending an approach, and defining next steps. - Demonstrated ability to mentor engineers and provide technical guidance.

Nice to have - Familiarity with Kubernetes, cloud provider APIs, or other cloud-native environments. - Experience with entitlements, billing systems, or platform infrastructure. - Exposure to building or extending AI-powered product features.

Benefits and work setup - Remote work is available in the United States, United Kingdom, and Canada. - Listed base salary range is $205,000–$231,000 USD. - Benefits include stock options, health, vision, and dental premiums covered for employees and dependents, flexible time off, paid parental leave, and a monthly stipend for coworking, phone, and internet costs.