AI Analyst II

Role overview

This role develops and improves AI tools and agents that support business operations. You’ll work with business, technical, and governance partners to identify useful applications, assess results, and keep solutions aligned with operational goals and responsible-use requirements.

Responsibilities

- Configure and maintain moderately complex AI solutions and agents using approved tools, including Copilot, Copilot Studio, and Power Automate. - Review solution behavior, performance measures, and business outcomes to find opportunities for improvement. - Test and validate AI outputs for accuracy, usability, and fit with intended business needs. - Document configurations, workflows, prompts, user guidance, and performance observations. - Work across business, technical, compliance, and governance teams to support adoption and ongoing improvements. - Identify AI opportunities and translate operational needs into experience designs, instructions, requirements, and quality standards.

Requirements

- A bachelor’s degree in a related field, or equivalent relevant work experience in place of the degree. - At least three years of experience in healthcare operations, business analysis, automation, digital transformation, technology solutions, or a related area. - Experience with AI-enabled tools, digital engagement, automation, or conversational technologies. - Understanding of generative AI, language model behavior and limitations, prompt patterns, agent instructions, knowledge retrieval, and evaluation methods. - Ability to turn complex operational needs into clear requirements and support testing, quality review, and documentation. - Strong analytical, communication, facilitation, problem-solving, and organizational skills; familiarity with responsible AI, privacy, accessibility, security, and human review practices.

Nice to have

- Experience improving service journeys, knowledge resources, workflows, or AI-enabled experiences across teams. - Experience in healthcare, health insurance, or another regulated industry.

Benefits and work setup

The position is based in a general office environment and may involve extended periods sitting or standing. Travel is not typically required. The listed compensation range is $72,200–$115,500 annually; eligibility for a performance-based bonus may also apply.