Support Systems Engineer

Role overview Implement and support software platforms and health data interfaces, helping customer systems operate reliably through deployment and ongoing use. The work combines technical troubleshooting, database and connectivity support, customer guidance, and documentation, with attention to service commitments and project timelines.

Responsibilities - Deploy, configure, and maintain software used for transplant, medication, and patient management workflows. - Diagnose issues involving operating systems, SQL or Oracle databases, applications, and software interfaces. - Maintain HL7 interfaces, including custom filtering and performance monitoring. - Help customer sites establish remote connectivity, including VPN configuration, and advise on software and hardware needs before deployment. - Manage support tickets and implementation timelines in line with service expectations; provide follow-up to customers. - Document configurations, procedures, and troubleshooting guidance, and coordinate with other teams to improve system performance.

Requirements - Bachelor’s degree in MIS, computer science, or a related field, or equivalent experience. - At least 2 years of experience in systems engineering, implementation, and automation. - Ability to write complex SQL queries and work with Microsoft SQL Server and Oracle databases. - Experience with SAP Crystal Reports and troubleshooting software interfaces. - Strong knowledge of Windows Active Directory and VPN protocols or tools, such as Cisco, Nortel, or RDP. - Willingness to participate in an on-call rotation one week per month.

Nice to have - Biomedical systems engineering experience. - Familiarity with IIS web services, website management, data conversions, or network administration. - Knowledge of Python, C++, or JavaScript.

Benefits and work setup - Remote role limited to candidates in the United States. - Published base pay range: $65,000–$79,000. The role may also include discretionary incentives or equity awards. - Benefits include health coverage, retirement plan matching, employee stock purchase plan, commuter benefits, and gym reimbursement.