Systems Engineer - Monitoring & Operations

Role overview Keep enterprise technology services reliable by monitoring infrastructure, investigating alerts, and responding to operational incidents. The role spans systems, applications, databases, networks, and cloud services, with a focus on restoring service, understanding root causes, and improving day-to-day operations.

Responsibilities - Monitor system dashboards, alerts, and performance data; carry out routine health checks across supported environments. - Review and correlate system, application, security, and network logs to identify anomalies and operational impact. - Respond to infrastructure and application incidents, troubleshoot faults, apply documented recovery steps, and escalate as needed. - Coordinate incident response with engineering, cybersecurity, networking, and application teams, providing timely status updates. - Track system capacity and performance, support maintenance and upgrades, and recommend reliability improvements. - Maintain runbooks, operating procedures, system inventories, incident records, and health and performance reports; identify opportunities for automation.

Requirements - Bachelor’s degree in IT, computer science, systems engineering, cybersecurity, or a related field, or an equivalent combination of education and experience. - At least three years supporting enterprise systems, infrastructure, or network operations. - Experience monitoring production environments, responding to incidents, analyzing logs, and troubleshooting infrastructure. - Knowledge of Windows and Linux, networking fundamentals such as DNS and TCP/IP, and log aggregation or analysis. - Experience with monitoring platforms such as Splunk, SolarWinds, Datadog, Azure Monitor, Grafana, or Prometheus. - Familiarity with a cloud platform, ITIL incident and change practices, and basic PowerShell, Python, or Bash scripting.

Benefits and work setup - Full-time position with no travel listed. - Learning and development resources, flexible time off, and a broad benefits package are described.