Senior ServiceNow ITMS Developer

Role overview Lead technical design and development of enterprise IT service management solutions on the ServiceNow platform. The work combines complex application development, process automation, integrations, and platform governance, with an expectation to guide other developers and work directly with business stakeholders.

Responsibilities - Architect and build ITSM applications, service catalog offerings, fulfillment workflows, business rules, and scoped applications. - Set development standards, review code and configurations, mentor less experienced developers, and contribute to technical planning. - Improve service processes through workflow automation, SLA and approval design, virtual support, and self-service capabilities. - Design secure integrations with enterprise systems using APIs, middleware, and batch or real-time patterns. - Maintain platform health, security, deployment processes, upgrades, and technical documentation; support reporting and audit needs. - Lead requirements discussions, explain technical options, estimate work, and communicate progress to stakeholders.

Requirements - At least 10 years of ServiceNow platform experience, including hands-on configuration and development of ITSM modules. - Required ServiceNow Certified System Administrator credential; knowledge of Incident, Problem, Change, and Request Management. - Strong understanding of ITIL practices, service catalog development, Flow Designer, SLAs, notifications, and approval workflows. - JavaScript skills for platform development, with knowledge of UI policies, data policies, access controls, and REST or SOAP integrations. - Ability to lead solution design, review work, mentor developers, and translate business needs into technical implementations. - Full-time availability and willingness to travel within the continental United States up to 10%; the role requires an active Secret clearance.

Nice to have ITIL 4 Foundation certification, experience with Performance Analytics, Virtual Agent, Service Portal, IntegrationHub, platform upgrades, source control, or security reviews. The position is contingent on funding; the source describes a national salary range of $90,300–$189,600 and benefits including healthcare, retirement, learning, and time off.