Client Service Analyst - Livechat (Czech required)

Role overview

Join a multilingual customer support team serving users of a large cryptocurrency exchange and digital finance platform. The role centers on resolving client inquiries in real time through live chat and email for the Czech-speaking market, acting as the frontline voice of a global fintech product suite that spans trading, custody, wealth, payments, institutional services, and Web3.

Responsibilities

- Respond to client questions and requests via live chat and email, delivering clear, timely, and courteous service in Czech - Stay current on platform features, product updates, and broader digital-asset market trends so answers are accurate and contextual - Track, follow up, and close out inquiries, complaints, and feedback from prospective or active clients with attention to detail - Translate observed customer needs into constructive feedback and workable suggestions that can be shared with management - Flag anomalies, risks, or recurring friction points to supervisors so frontline operations stay smooth and safe - Suggest process changes that lift team performance and overall efficiency

Requirements

- Bachelor's degree in finance, economics, mathematics, or a closely related field, or a diploma in business administration or business management with strong numerical comfort - 2-4 years of customer service experience, ideally with hands-on live chat and email support - Full professional fluency in both English and Czech, including reading and typing speed in Czech - Comfort interpreting numbers, statistics, and basic financial data when assisting clients - Genuine interest in building a long-term career in fintech or crypto trading - Team-oriented, self-driven, and able to respond positively under pressure, including five-day shift schedules that cover weekends and public holidays across rotations such as 8am-5pm, 4pm-1am, and 12am-9am

Nice to have

- Prior experience inside a financial institution or fintech environment

Benefits and work setup

- A learning and development fund supporting professional growth and continuous study - Regular internal events, team-building activities, and workshops - Collaboration with a diverse, international team spread across multiple regions - Career advancement pathways inside a fast-scaling global organization - Internal mobility options to help shape a long-term career path