Founding Forward-Deployed Engineer

Role overview Connect customer deployments with product engineering by helping organizations adopt an identity-recovery service and by building solutions directly in the codebase. You’ll guide onboarding and recovery exercises, then turn recurring customer needs and incidents into improvements to the product.

Responsibilities - Lead onboarding from integration installation through the first scheduled backup and restore rehearsal. - Build customer-specific tools and identify which should become reusable product capabilities. - Run disaster-recovery exercises with enterprise customers and help them assess the process. - Bring customer feedback and operational lessons into product planning. - Document outcomes and customer stories where appropriate.

Requirements - Experience in a forward-deployed engineering, solutions engineering, or similar customer-facing technical role. - Ability to write and ship production code, not only advise or present solutions. - Confidence moving between customer conversations and hands-on development. - A habit of using customer incidents to identify and drive product improvements.

Benefits and work setup - San Francisco or remote within the US. - Salary range: $190,000–$260,000, plus 0.5%–1.5% equity.