Client SaaS Implementation Lead (Remote)

Role overview Lead discovery for large client implementations of a benefits administration SaaS platform. You will be the main contact for clients and internal teams, turning business needs into documented requirements and helping shape project scope, delivery plans, and ongoing support.

Responsibilities - Plan and lead client discovery sessions, gathering requirements across platform services and coordinating with vendors. - Translate client needs into clear, detailed business requirements for implementation and future delivery. - Advise clients and internal teams on the delivery model and how requirements fit new projects or ongoing support. - Identify and mitigate risks in project scope, and communicate expectations and progress to clients, colleagues, and executives. - Manage several complex projects at once, balancing scope, schedule, and budget; contribute to business development where appropriate. - Define and document processes, track performance measures, and identify opportunities to improve delivery.

Requirements - At least 10 years of experience implementing benefits administration SaaS solutions. - Strong analytical and quantitative skills, with the ability to work to tight delivery timelines. - Excellent written and verbal communication skills for client discovery, documentation, and project updates. - Experience leading multiple strategic, complex projects through successful delivery. - Ability to document processes and drive continuous improvement using metrics. - Proficiency with Microsoft Office tools, including Access, Project, and Visio.

Nice to have - Bachelor’s degree. - Experience in health and welfare benefits administration, consulting, client onboarding, IT consulting, or benefits administration.

Benefits and work setup - Remote position. - Annual pay range of $85,000–$120,000, with eligibility for an annual incentive plan.