Senior IT Operations Engineer

Role overview

Build and operate the internal systems, integrations, and automation that help teams work securely across a broad set of tools. This senior individual contributor role combines project ownership with hands-on operations, including identity administration, cloud automation, AI tool enablement, and support escalations. The position is based in the Eastern Time Zone and includes serving as a North American contact for urgent issues when global colleagues are offline.

Responsibilities - Build and maintain automations across AWS and Google Cloud using infrastructure as code and CI/CD; connect systems with Okta Workflows, Workato, APIs, and webhooks. - Write scripts in Python, Go, or similar languages, support business application integrations, and establish backups for critical services. - Roll out and govern AI tools, connectors, and MCP servers; assess access scope and security implications and support internal agents. - Administer Okta and Auth0, including identity lifecycle processes, MFA, device trust, SCIM, and connections to access governance tools. - Manage Cloudflare services and email authentication, and handle service desk escalations and production incidents. - Work with teams across security, engineering, people operations, support, and go-to-market functions to identify needs, deliver solutions, and document them.

Requirements - Hands-on Okta administration, including Workflows, and experience with Auth0 customization. - Working knowledge of AWS services such as Lambda, API Gateway, CloudFront, and IAM, plus GCP fundamentals. - Experience building integrations with Workato or a comparable integration platform, REST APIs, and webhooks. - Proficiency in Python, Go, or Node.js, and experience with Terraform or Pulumi and CI/CD pipelines. - Practical experience with LLM tools, connectors, or MCP servers and an understanding of their security implications. - Knowledge of SSO, MFA, SCIM, role-based access, DNS, email authentication, Cloudflare, and Google Workspace; strong troubleshooting, documentation, communication, and discretion.

Nice to have

Salesforce Apex or Flow; custom MCP servers or agent frameworks; SQL and modern data warehouses; Azure; access governance or SaaS security tools; SOC 2 or ISO 27001; HR-driven account provisioning; relevant cloud or identity certifications.

Benefits and work setup

Compensation is listed as $145,000–$165,000 plus a 13–15% bonus. The source identifies the Eastern Time Zone.