Customer Service Representative

Role overview

This remote customer service role supports clients enrolled in a financial hardship program, guiding them from enrollment through graduation as a steady, informed point of contact. After completing a four-week training program, representatives handle high-volume inbound and outbound calls, resolving issues on first contact and modeling a white-glove service standard.

Responsibilities

- Deliver a caring customer service experience across high-volume inbound and outbound calls. - Proactively identify issues and resolve them on the first call using active listening and critical thinking. - Maintain clear written and verbal communication while providing practical solutions. - Build positive client relationships and coordinate with other departments to address needs. - Drive client retention through deep product knowledge and consistent service quality. - Navigate multiple systems, troubleshoot technical issues, and document interactions in the CRM.

Requirements

- Minimum 1 year of relevant call center experience. - Reliable high-speed internet with an ethernet connection (remote role). - Strong computer and systems-navigation skills. - Excellent written, verbal, and listening communication. - Empathy, patience, and a people-first problem-solving approach. - Ability to work independently from a distraction-free home environment.

Nice to have

- Bilingual Spanish language skills.

Benefits and work setup

Remote, full-time role with a base pay range of $19-$20 USD. Eligible employees receive substantial employer contributions for health, dental, and vision coverage, generous PTO, paid holidays, paid parental leave, a 401(k) matching program, merit advancement opportunities, and career development training.