Customer Support for Portugal

Role overview Provide first-line customer support to Portuguese-speaking customers through inbound phone calls and email. You will answer questions about products, orders, and returns, record and route cases for further handling, and coordinate with internal teams. Phone support makes up most of the customer contact in this role.

Responsibilities - Respond to inbound customer questions by phone and email, with phone communication accounting for the majority of interactions. - Explain product options and help customers with order and returns processes. - Handle initial inquiries and prepare cases that need follow-up by the back office. - Manage customer interactions on online marketplaces, including platforms such as Amazon and eBay. - Document and complete the follow-up work associated with customer cases. - Coordinate with internal departments to help resolve inquiries.

Requirements - Portuguese at a proficient, near-native level. - English or Slovak at a proficient level. - Strong communication skills and a customer-focused approach. - Self-motivation, initiative, teamwork, and negotiation skills. - Customer support experience is helpful but not required; the role is open to recent graduates. - The listing accepts secondary, vocational, or university-level education.

Nice to have Spanish at B2 level or higher is an advantage.

Benefits and work setup The position is based in Bratislava or remote from within Slovakia. The listed gross monthly wage is €1,200 plus bonuses. Benefits include product discounts, a subsidized sports and wellness card, paid sick days, occasion-based bonuses, training and language lessons, and social events. Bratislava office amenities include refreshments, bike facilities, and a relaxation area.