Customer Service Trainee

Role overview This entry-level customer service role supports Medicare-eligible members with questions and issues such as finding providers, billing, and prescriptions. Representatives handle inquiries across phone and digital channels, document conversations clearly, and aim to resolve concerns during the first contact.

Responsibilities - Receive, investigate, and resolve member inquiries accurately and within expected timeframes. - Provide assistance by phone and through channels such as chat, email, and collaboration tools. - Document customer communications clearly while talking and typing at the same time. - Explain options and next steps to help callers reach a resolution on the first contact. - Attend required training, pass required assessments, follow assigned schedules, and work overtime when needed.

Requirements - High school diploma or equivalent. - At least one year of experience in a customer service support role. - Clear spoken and written communication, with strong interpersonal and organizational skills. - Ability to use Microsoft Office applications and manage time effectively in a fast-paced setting. - Independent judgment and problem-solving skills, along with the ability to collaborate with a team. - Ability to speak and type simultaneously while keeping interactions clear and concise.

Benefits and work setup Training lasts 12–14 weeks and is scheduled for 8:00 a.m.–4:45 p.m. Eastern; some on-site attendance is required during training. After training, weekly rotating shifts may run from 8:00 a.m. to 9:00 p.m. Eastern. Applicants must live within 50 miles of Chattanooga, Tennessee.