Site Reliability Engineer I

Role overview Help maintain the availability and reliability of distributed storage infrastructure. As an early-career reliability engineer, you’ll respond to customer-impacting incidents, monitor systems, troubleshoot hardware and software issues, and coordinate operational work across data center teams.

Responsibilities - Respond to alerts and customer-affecting incidents, taking remediation steps or coordinating escalation. - Follow incident procedures and lead post-incident reviews to identify root causes and operational improvements. - Monitor infrastructure with tools such as Zabbix, Grafana, and OpenSearch, and maintain alert definitions. - Diagnose storage system and hardware issues, apply configuration changes through Ansible and Git-based workflows, and support data center technicians with complex troubleshooting. - Prepare and test systems before deployment, coordinate storage migrations, and check the health of migration infrastructure. - Deploy code updates with Jenkins, track network and server-farm changes, and identify operational tasks that could be automated.

Requirements - 2–4 years of hands-on experience in systems administration, Linux operations, or site reliability engineering. - Foundational knowledge of Linux, command-line tools, network cabling and topologies, and IP network classifications. - Analytical troubleshooting skills and an interest in automating repetitive work. - Ability to communicate and collaborate with technical and non-technical colleagues. - Must be based in the United States and able to work without visa sponsorship.

Benefits and work setup - Participation in an on-call rotation is required; some work may fall outside standard business hours, including evenings, weekends, or holidays.