Remote job
Solutions Consultant (Pre-Sales)
Job details
About this role
Role overview
Guide prospective customers through the technical side of evaluating a software platform for customer service workflows. You will learn how a buyer handles calls, chats, and support tickets, then show how voice, chat, and messaging agents could fit those processes. The role connects sales discovery to implementation by producing a clear solution plan for the onboarding team.
Responsibilities
- Lead technical discovery and translate customer workflows into a proposed platform configuration. - Create tailored demonstrations and proof-of-concept agents for voice, chat, and messaging use cases. - Give accurate answers about integrations, data handling, and security. - Document the agreed solution so the onboarding team has a practical implementation outline. - Share deal feedback with the product team when the software does not meet a prospect’s needs.
Requirements
- Experience in pre-sales, solutions engineering, or implementation for a software product. - Working knowledge of APIs, webhooks, and CRM or helpdesk tools. - Ability to explain technical concepts clearly to non-technical buyers. - Practical interest in AI agents and conversation design.
Benefits and work setup
- Remote work; candidates may be located in any country. - The product brings together AI voice and chat agents, ticket management, messaging campaigns, and no-code workflow automation for customer service teams.