Remote job
AI Engineer
Job details
About this role
Role overview
Develop the systems behind AI voice and chat agents, with a focus on how they interpret speech and text, choose actions, use tools, and respond reliably. You will evaluate performance against real conversations and ship improvements that affect customer outcomes, balancing response quality with speed and dependable operation.
Responsibilities
- Build and improve the pipelines that power voice and chat agents. - Create evaluations to determine whether changes improve agent performance. - Reduce delays and errors in live interactions. - Work with customer-facing teams to turn difficult conversation cases into product fixes. - Assess new techniques and introduce them when they offer practical value.
Requirements
- Hands-on experience building applications that use large language models. - Strong Python skills and comfort working with production services. - A careful, evidence-based approach to testing changes before release.
Nice to have
- Experience with speech systems, retrieval, or agent tooling.
Benefits and work setup
- Remote work; candidates may be located in any country. - The product supports customer service teams with AI voice and chat agents alongside ticketing, messaging, and workflow automation.