Principal Product Manager - Enterprise Admin Experience

Role overview

Set the direction for enterprise administration across customer-facing tools and internal operations. This principal-level product role covers the customer lifecycle from account setup and provisioning through ongoing management and renewal, coordinating work across teams so the experience is scalable for both enterprise customers and internal users.

Responsibilities - Own the strategy and roadmap for enterprise administration across internal and customer-facing systems. - Map and improve lifecycle workflows, from initial provisioning to renewal, including tools used by customer administrators and internal teams. - Align technology and operations teams around cohesive end-to-end delivery. - Build support among senior stakeholders for cross-functional priorities and investment. - Track outcomes such as onboarding efficiency, operational workload, customer autonomy, and satisfaction.

Requirements - 10+ years of product leadership experience, including end-to-end transformation work in enterprise SaaS. - Ability to align senior stakeholders across product, engineering, operations, and go-to-market teams. - Experience mapping and redesigning workflows across multiple systems, teams, and edge cases. - Background in enterprise lifecycle management, internal tools, or administrator experiences; provisioning and account configuration experience is relevant. - Strong execution, systems thinking, and communication skills, from workflow details to executive-level business discussions. - A user- and outcome-focused approach that balances operational needs with customer experience.

Benefits and work setup

The listing describes potential performance-based bonuses, equity, and a benefits program.