Sr. Program Manager (MANTL)

Role overview

Lead complex software implementations for banks and credit unions, guiding clients from kickoff through launch and helping them achieve value from the solution. You’ll act as a trusted advisor to client executives and delivery teams, coordinate internal and external contributors, and balance technical, operational, and functional needs across multiple projects.

Responsibilities

- Own implementation plans, timelines, scope, and risk strategies from project kickoff to launch. - Maintain momentum by setting clear expectations and accountability across client and internal stakeholders. - Coordinate work across product, engineering, and delivery partners. - Translate technical requirements into practical guidance for technical and non-technical audiences. - Identify and address risks early, escalating issues when appropriate. - Prepare a smooth handoff to post-launch support and ongoing account ownership. - Improve implementation practices to strengthen efficiency, scalability, and client satisfaction.

Requirements

- At least three years in client-facing delivery, implementation, or technical project management. - Experience implementing enterprise software as a service solutions. - Experience working with technical teams, such as engineering, product, or integrations. - Strong written and verbal communication, with the ability to tailor messages to different audiences. - Demonstrated ability to manage several complex projects at once. - Structured problem-solving, ownership, and sound judgment when priorities or circumstances change.

Nice to have

- Experience in fintech, banking, or regulated financial services, including deposit account opening or loan origination processes. - Prior work as a technical project manager, engagement manager, or in a similar delivery role. - Familiarity with project management tools such as Monday.com or Jira. - Experience with enterprise financial institutions and web technologies such as JSON, XML, and REST or SOAP APIs.

Benefits and work setup

- Remote-first role in the United States; candidates must be eligible to work in the U.S. without employment sponsorship. - Listed salary range: $112,000–$120,000. - Benefits include unlimited paid time off and a 401(k) with employer match.