Support & Testing Engineer

Role overview Help users succeed with software for drone-based power grid inspection, while connecting field experience to the teams developing the product. The role combines customer-facing technical support and onboarding with large-scale field testing of drone automation features, platforms, and payloads before release.

Responsibilities - Support pilots, operators, and grid owners by investigating issues through to resolution. - Onboard users and explain technical workflows clearly to people with different levels of technical experience. - Turn recurring user and field observations into structured input for product and engineering teams. - Plan and run field tests; document results using repeatable procedures, checklists, and reports. - Reproduce, document, and prioritise bugs with actionable technical details. - Maintain support guides and internal knowledge, and make small fixes, scripts, or tools where useful.

Requirements - Experience in a technical, customer-facing support role and post-secondary education in a relevant field. - A service-oriented approach and ownership of user problems through resolution. - Confidence investigating logs, configurations, and data, with willingness to make small code changes or use AI-assisted tools. - Methodical organisation, especially when planning and reporting tests at scale. - Valid category B driver’s licence and willingness to work outdoors and travel for field testing. - Excellent spoken and written Swedish and English, including the ability to explain technical issues clearly.

Nice to have - French, German, or Spanish language skills. - Drone experience, a pilot certificate, or a background in field service or quality assurance.

Benefits and work setup - A central role supporting real-world operations through automated aerial data. - A collaborative, high-trust environment with team gatherings and an annual winter office trip.