Remote job
Customer Success Manager - Central
Job details
About this role
Role overview
Help healthcare customers get meaningful, sustained value from clinical AI solutions. As a trusted customer adviser, you will understand organizational goals and clinical workflows, coordinate with technical and operational teams, and use evidence to explain the impact of solutions. This is a remote position for someone able to work Central US hours, with travel of up to 25%.
Responsibilities
- Build and maintain customer relationships, identify key stakeholders, and advocate for positive customer outcomes. - Lead discussions with clinicians and understand the needs, pain points, and workflows of their departments. - Coordinate with technical colleagues to support smooth customer onboarding and effective use of the solutions. - Represent customer feedback in work with product, data, AI, engineering, and research teams, helping move enhancements forward. - Analyze customer and product data, turn findings into clear narratives, and present evidence of value. - Initiate and help carry out research initiatives.
Requirements
- A bachelor’s degree in science, engineering, or another quantitative discipline; a master’s degree is preferred. - At least four years of experience in customer success, customer-facing analytics, project management, or a related field. - A track record of stakeholder management and building relationships that help customers achieve their goals, ideally with senior decision-makers. - Strong analytical judgment, problem-solving ability, and comfort handling multiple priorities across teams. - Technical fluency sufficient to understand product concepts and lead discussions with technical teams. - Excellent spoken and written English, availability to work Central US hours, and ability to travel up to 25%.
Nice to have
Experience in SaaS or a fast-moving technology company, data analytics, medical imaging or radiology, or research.
Benefits and work setup
The role is remote. Benefits listed include medical, dental, and vision coverage; stock options for full-time employees; flexible time off; a 401(k) with company match; life insurance; and short- and long-term disability coverage. The work offers the opportunity to contribute to improvements in patient care.