Online Ordering Specialist - Freelance Project

Role overview Guide restaurants and other merchants through setting up direct online ordering, from initial configuration to a working launch. The work combines remote onboarding, technical troubleshooting, and website customization to help ensure ordering pages are usable and consistent with each merchant’s brand.

Responsibilities - Lead setup sessions and help merchants configure their online ordering pages. - Test ordering links and connect them to existing websites and relevant business or food-ordering listings. - Build or adapt website pages to match merchant branding and design requirements. - Handle complex point-of-sale connections and dual-menu setups, resolving issues that block ordering. - Explain technical options, ask questions to understand merchant needs, and guide decisions.

Requirements - Strong technical aptitude and ability to learn unfamiliar platforms quickly. - Clear, detail-oriented communication and confidence guiding merchants through technology questions or objections. - Experience with Google Docs, Sheets, and Gmail, plus comfort using data to inform decisions. - Ability to work independently and provide virtual client support.

Nice to have - Familiarity with e-commerce platforms, restaurant point-of-sale systems, or menu integrations. - Experience with a restaurant POS platform such as Toast. - Basic HTML/CSS or website customization skills. - Background in B2B sales, customer success, or merchant onboarding.

Benefits and work setup - Freelance, independent contractor engagement; remote work. - Pay is listed at $5 per hour. Contractors provide their own secure computer and high-speed internet; health insurance and paid time off are not included.