Senior Salesforce Administrator

Role overview Own the design, configuration, and ongoing health of a Salesforce platform used by sales, marketing, and customer operations teams. This senior administrator will shape the platform roadmap, improve business processes, and balance responsive support with secure, maintainable systems that can scale.

Responsibilities - Configure, customize, and support Salesforce and its integrations, serving as the escalation point for complex problems. - Lead platform work from discovery through launch, translating stakeholder needs into designs and prioritizing durable improvements alongside immediate fixes. - Review business processes, identify inefficiencies, and redesign workflows to make effective use of Salesforce. - Set standards for data structures, page layouts, validation, automation, and overall org governance. - Use declarative tools such as Flow where appropriate, assess when custom code is needed, and collaborate with developers on Apex or Lightning Web Components. - Own access controls and periodic reviews; maintain data quality, documentation, training, and user support. - Lead cross-functional delivery, mentor junior administrators, and improve change management, release practices, and functional, regression, and user acceptance testing. - Explore practical AI capabilities that can improve administration and user workflows.

Requirements - At least 4 years of hands-on Salesforce administration experience. - Strong written and verbal communication across business and technical teams. - Experience with Salesforce configuration, automation, permissions, and business process analysis. - Ability to manage platform work and cross-functional projects from requirements through release. - Experience with API-based integrations and troubleshooting connections between systems. - Familiarity with release management, including sandbox strategy and deployment workflows. - Curiosity about AI tools and demonstrated use of technology to improve workflows or decisions.

Nice to have - Salesforce Administrator certification; advanced administration, Platform App Builder, or consultant certifications are a plus. - Experience with Apex, Lightning Web Components, Salesforce DX, change sets, or Git-based workflows.

Benefits and work setup Benefits listed for Colombia include statutory social security coverage, up to 15 days of flexible paid time off annually, paid sick leave, parental leave under Colombian law, and Colombian public holidays. A staff referral bonus is also offered.