Job details
About this role
Role overview This is a remote position on a centralized customer service team that supports operations, sales, IT, and multiple business lines for a weather forecasting organization. The specialist serves as a single point of contact for both internal and external clients, resolving concerns with positivity, accuracy, and timeliness.
Responsibilities - Monitor assigned queues daily and handle inbound calls - Make outbound calls for required products, follow-ups, and issue resolution - Research and analyze customer requests to deliver high-satisfaction outcomes that support retention and growth - Maintain current, in-depth product knowledge across the portfolio - Collaborate internally to resolve each ticket, conferring with other team members as needed - Communicate status updates to customers via phone, email, or other channels - Surface product improvement ideas based on patterns observed during issue resolution
Requirements - High school diploma or GED; an associate degree in English, journalism, marketing, or a related field is preferred - Demonstrated customer service experience with strong written and verbal communication skills - Ability to work independently and as part of a team while managing workload professionally - Skill in communicating complex information clearly to diverse audiences - Solution-oriented mindset with a focus on continuously improving the customer experience - Maintain confidentiality and represent the organization positively at all times
Nice to have - Conflict resolution experience for both internal and external situations - Familiarity with ticketing or CRM systems
Benefits and work setup - Remote position - Equal opportunity employer with a stated commitment to diversity and inclusion - Reasonable accommodations available for candidates with disabilities throughout hiring